Shipping and delivery

 

 

HOUSE OF PINKS will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the USA.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

By processing your order payment and completing an order with us,  you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

As a customer of House of Pinks you’re entitled to our standard free delivery service. Standard delivery operates weekdays Mon - Fri 8am to 7pm.

All USA orders take approx 3- 7 working days under standard delivery mode. To ensure you get all your goods before the weekend, please place your order by Monday 4pm Pacific time and we will try to delivery it by Friday at the latest. There is express delivery mode as well, please review the shipping options at check out page.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

DELIVERY SERVICE

All our deliveries are handled by FedEx and UPS or DHL.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. 

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

Additional Information:

Above delivery times can change depending on the time of the year, Holiday periods, Weekends and Ramadan.

We are not responsible for lost packages if the customers have provided a wrong address. It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, House of Pinks cannot offer reimbursement for this package.

Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.

We reserve the right to either accept or decline high-value orders. In the event that the order value exceeds a specific threshold, we will apply different shipping charges, which we will inform you about before issuing the invoice.

Any Further Issues or inquiries?

If for any reason your shipping time does not align with above estimates, please contact us at support@houseofpinks.us or call us at +1 (747)367 4665 and we will look into this for you asap.